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Patient Feedback

Feedback 2014

NEW! You can view the 2014 annual report which summarises our findings this year, details the progress made from the 2013 report and shows the actions we are planning for 2014/15. Please click here: LINK TO 2014 REPORT

Merrow Park DES Report (.pdf)

Access Survey Results (.pdf)

Overall Satisfaction Survey Results (.pdf)

Overall Satisfaction Survey Results V2 (.pdf)

Doctors Survey Results (.pdf)

Reception Survey Results (.pdf)

Seeing a Nurse Survey Results (.pdf)

Surgery Environment Survey Results (.pdf)

Feedback 2013

As part of our drive to improve patient experience we have formed a patient reference group of over 100 patients. These patients took part in an initial survey to identify the most important areas of our services to investigate further. The three most important areas were:

  • Access to appointments
  • Feedback on your appointment with the Doctor
  • Overall Satisfaction

You can view the priorities survey: full report here (pdf)

Surveys have been done for each of the priority areas. You can view the results by clicking on the links below:

Access survey results (pdf)

Demographics survey results (pdf)

Doctor appointment survey results (pdf)

Overall Satisfaction results (pdf)

Reception survey results (pdf)

You can view the annual 2012 report which summarises our findings and shows the actions were are taking in response to the feedback and views of our patients by clicking here: LINK TO 2012 REPORT (pdf)

NEW! You can view the 2013 annual report which summarises our findings this year, details the progress made from the 2012 report and shows the actions we are planning for 2013. Please click here: LINK TO 2013 REPORT (pdf)

Results of each survey:

Doctor Survey 1 (pdf)

About The Doctors Survey 1 (pdf)

About The Doctors Survey 2 (pdf)

Access Survey 1 (pdf)

Access Survey 2 (pdf)

Seeing a Nurse (pdf)

Reception Survey (pdf)

Overall Satisfaction 1 (pdf)

Overall Satisfaction 2 (pdf)

Surgery Environment 1 (pdf)

Surgery Environment 2 (pdf)

Please continue to give us your feedback by completing our surveys through the link below:

GIVE US YOUR FEEDBACK

New Patient Group Members

Would you be interested in joining our patient reference group? We would be particularly interested in recruiting members in the under 18s and the 19 to 30 age groups as these are currently underrepresented in our patient reference group. If you would like further information on joining please contact us on: reception.merrowpark@nhs.net or contact reception.

Your Neighbourhood Professionals. Just a Click Away! Counselling: why wait for a NHS appointment? Contact a private counsellor today Dr Ian Hart - Pain Management Consultant Roots and Shoots Guildford Dental Surgery Guildford Foot Clinic Ltd S M Gotham
Kingfisher Drive, Merrow Park, Guildford, Surrey, GU4 7EP
Practice Website supplied by Oldroyd Publishing Group
Your Neighbourhood Professionals. Just a Click Away! Counselling: why wait for a NHS appointment? Contact a private counsellor today Dr Ian Hart - Pain Management Consultant Roots and Shoots Guildford Dental Surgery Guildford Foot Clinic Ltd S M Gotham
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