Merrow Park Surgery

Surgery Times

Availability Of Your Doctor

Out Of Hours

When the surgery is closed our patients are cared for by Thamesdoc. This service is run by doctors from around the local area, including some of our own doctors, on a rota system. If you urgently need to contact a doctor when the surgery is closed, please telephone the surgery number on 01483 503331 and follow the instructions on the recorded message to contact the out-of-hours service.

All calls to the out-of-hours service are answered by a controller and then passed to a doctor for assessment. The doctor on duty may then:

• Telephone you and give you medical advice.
• Ask you to attend a local surgery to be seen by a doctor.
• Provide a home visit if necessary.
• Arrange for an ambulance to take you to hospital.

Every morning, a report of all the patients seen during the night or over the weekend is sent through to us.

Extended hours

We provide extended hours surgeries for doctor and nurse appointments. This means that the surgery will remain open until 8.00 on Mondays; until 7.00pm Tuesday, Thursday and Friday; and until 7.30pm on Wednesdays. Please contact reception to book an appointment or book using our online booking service. Please be aware that these appointments are provided to meet the needs of patients who find it more difficult to attend during our normal surgery hours.

Emergencies

If you feel that you need an urgent appointment with your doctor please ring us as early as possible during the day. You will be seen on that day but you may not necessarily be able to see your own doctor.
In cases of extreme urgency, for example suspected heart attacks, severe shortness of breath or acute abdominal pain, you may be advised to go directly to a casualty department. The nearest casualty unit for adults and children is open 24 hours a day and is located at:
Royal Surrey Hospital
Egerton Road
Guildford
GU2 7XX
Tel: 01483 571122

For such emergencies it is quite appropriate to dial 999.