How Do I... Make An Appointment?
If you would like to book an appointment you can telephone the surgery, call in at reception or use our online appointment booking service. Once registered for the online service you can book and cancel appointments even when the surgery is closed. Ask at reception to register for the service. If you have booked an appointment please arrive and check in at reception or on the touch screen in good time to see the doctor. If you have booked an appointment and you are better, or you cannot attend, please contact us or use the online service to cancel the appointment. We can then offer your time to another person.
How Do I... Obtain Telephone Advice?
Sometimes you may have a question on a health problem or medication which does not require an appointment. Please contact the surgery and speak to the receptionist who will discuss your question with the doctor or nurse at the end of surgery and call you back or will arrange a time when you may speak to the doctor or nurse.
How Do I... Obtain A Home Visit?
You will often be seen by a doctor more quickly if you can attend the surgery where examination facilities are better. The time taken for a home visit is around four times that for a surgery consultation. Please only request a visit if it is really necessary.
If you are unable to come to the surgery to be seen please telephone reception as early in the day as possible to request a home visit. The receptionist will pass your request to your doctor or to the doctor on call.
Please be prepared to give some information about your problem as well as your name, address and telephone number. This allows the doctors to prioritise calls and deal with urgent calls promptly.
How Do I... Obtain Test Results?
If you have had a blood test, x-ray or other investigation you can get the results by telephoning reception after 10.00am Monday to Friday. Please allow five working days for the results to reach us from the hospital. To maintain confidentiality, results will only be given to patients themselves or the parent/guardian of younger children.
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